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Frequently Asked Questions

I cannot select the arrival date I want - what's wrong?

When you enter dates to make a reservation, only valid arrival dates are displayed. Reservations must be made at least 1 day in advance of arrival. Each day begins at 7am.

What are quick dates?

Quick dates are commonly selected date ranges. The list will include the next couple of weekends, and holiday weekends. You don't have to use the quick dates to select an arrival date, you can use the drop down boxes or calendar to enter any valid date within the reservation window.

I need a site with electrical hookups. How can I tell which sites have services?

There are some optional filters available at the bottom of the reservation preferences panel on the left that allow you to include or exclude sites based on certain criteria. If you want a site with electricity you can choose to Include the Electrical option. The maps, lists and grids will then show in green only the sites that meet your preferences.

What's the fastest way to finding a site?

There are several tools available to help you find a site. The fastest way is to fill out the information you know - your reservation type, preferred dates etc. - then click on one of the Find a Site view buttons. You can view availability on a Map, in a List or on a Calendar - and toggle between these views - until you find the perfect site. Once you've started your search you can also use additional search preferences (click on the arrow button beside More Search Preferences). This allows you to filter the results to show only certain site types or to exclude certain site types.

I have a favourite site. How can I tell when it is available?

This website provides several tools to help you with your stay. If you are looking for availability for your favourite site, the easiest way is to select the park and campground in from the drop down menus and then click on the On a Calendar view button. If you have a favourite camping area, the Calendar View will show you which site availability for the selected area. Selecting an area and clicking on your favourite site will give you the option of viewing a Site Calendar for the site. The Site Calendar will show you when the site is available and allow you to scroll the dates to see the whole season at a glance.

All the sites on the grid show restrictions. What does this mean?

A site that shows as yellow on the map, calendar or list means that the site is available for the dates you have selected, but that the site does not meet your current reservation preferences. If you click on the site details it will show you what is restricting the site. It is usually the reservation type, equipment size or party size. If you have used the More Search Preferences, these options will also affect the site restrictions.

How do I cancel my reservation?

You have to log in or look up a booking to cancel a booking. Click the My Reservations option and use the Look Up A Reservation tool or log in using your email address and password. You can then select the booking you want to change or cancel by clicking on the Details link. You will then see the details of the booking and have the option to change, cancel or print the reservation using the quick links on the right.

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